Leadership Development

We offer in-person or virtual training on a variety of topics that include coaching skills, accountability, and evidenced based practices that drive performance improvement for patient, employee, and physician engagement. All sessions are delivered by Lyn Ketelsen. 

Executive Coaching

Accelerate the development of your executives, leadership teams, or patient experience leaders, through effective in-person and virtual coaching. We create an individualized plan for each leader. We meet them where they are while taking their skills to new heights. 

​Patient/Employee/Physician Satisfaction Improvement

We evaluate the effectiveness of your overall improvement plan to ensure alignment with your organizations strategic plan and accelerate results. We  break it down to focus on specific best practices and be sure they are being executed well. We have deep experience that will give you confidence that the resources you are investing in will achieve desired outcomes. 

Accountability

Your organization may have the right plan. You and your team may know what to do but still lack the level of execution necessary to drive results. We can help you establish a systematic process of enhancing accountability. 

Cultural Enhancement

Achieving results is rooted in having the the right team. If you have the right people on your team, how do you retain them? If you don't, how do you respectfully go about making the changes necessary? We have the tools to help you. 

Speaking Engagements

Do you have an upcoming Leadership, Nursing, or Patient Experience event and need a speaker? We have experience speaking to small and large audiences, both in-person or virtually.

Fully Customizable

When you need an experienced consultant to onboard and develop a new executive in your organization, we can help with that. Do you need a one-time speaker for your upcoming Patient Experience event? We can do that too. We can make a scope of work that fits your organizations needs and budget.